Terms & Conditions

 

Terms of service for Ohana-CBD.com

Company Details

Ohana CBD Limited

Limited Company
10406620
37 Brune House, Bell Lane, London, E1 7NW
Contact@ohana-cbd.com
2016

 

Prices

 

At Ohana-CBD.com we reserve the right to refuse your order in the event of mis-pricing on the web site, or if an ordered item has been sold out or taken off the shelves.

We reserve the right to change prices without prior consent.

Payment

Ohana CBD Limited accepts payment with VISA, VISA Electron and MasterCard.

The payment will not be deducted from your card until the ordered items have been shipped.

All prices are in GBP and including VAT.

Delivery

At Ohana-CBD.com we will do what we can, to send orders received before 16.00pm the same day. Orders received later in the day will be sent on the next business day.

Free delivery on all orders - to arrive within 3-4 working days

 

Consumer rights for faulty goods - warranty

Consumer rights apply in accordance with EU laws. You are entitled to return an item due to material failure or product defects within 24 months from the date of delivery. You may get the item repaired, replaced, refunded, or get a price reduction, depending on the specific situation.

You are not entitled to return items due to problems or defects that are the result of improper handling of the item.

You must notify us about a problem or a defect within reasonable time after discovering it.

 Ohana CBD Limited will cover the return costs assuming they are reasonable.

Use the following address when sending returns:

Ohana CBD Limited
37 Brune House, Bell Lane
E1 7NW London
United Kingdom

 We will not accept parcels sent with Cash-on-Delivery

 

Refunds

In order to receive a refund, you need to include your bank and account details in your complaint. Those details can safely be transmitted in an e-mail or through other electronic means, as they aren't confidential, and as they will only be used by us to handle the transaction.

 

Return policy

An unwanted product can be returned for a full refund within 14 days of delivery as long as it's still in its original, unopened packaging.

 The 14-day period starts when you:

  • Receive the item
  • Receive the last item of an order where some items have been shipped separately
  • Receive the last part of an order when an item is sent as a multiple consignment

 The shipping costs for returns are paid by you. 

In order to return an item, you need to contact us within 14 days of receiving the item, and notify us. The notification should be sent in an email to contact@ohana-cbd.com. In the message you need to state your intent to return the item.

Please note, that you cannot return an item by simply refusing to accept the parcel, without notifying us about it.

 

Goods not eligible for returns

The following goods are not included in the return policy:

  • Goods specifically crafted after your specifications, or with a clear tie to you
  • Sealed goods that, due to health or hygienic reasons, are unsuitable for returns, and where the seal has been broken
  • Goods with broken seals

Returns

In order to make use of our return policy, you need to return your order without unnecessary delay and no more than 14 days after you have notified us about your intent to do so.

The costs involved in returning the item(s) to us are paid by you. You are also responsible for packing the item(s) properly. You need to include a copy of the order confirmation.  

You are responsible for the item(s) from the time of delivery, until we have received the return shipment.

We will not accept parcels sent with Cash-on-Delivery.

 

Refunds for returned goods

If you return an item, we will refund the money you paid for it. In case the value of the item has decreased and you are responsible for it, then the decrease in value will be deducted from the refund.

When returning an item, all costs will be refunded, excluding delivery costs, without unnecessary delay, and no more than 14 days after the day when we received your notification about returning the item.

The refund will be done using the same payment method you used when paying for the item, unless you have specifically requested another method.

We reserve the right to delay a refund until we have received the returned item, unless you have provided documentation for shipping it.